24 Hour Shift Work - Customer Service Team Member Full Time

Position: Customer Service Team Member

Location: Bowen Hills, QLD 

Employment Type: This is a full-time position with a rotating 24 hour / 7 days per week roster

Key Responsibilities

SNP’s 24hr customer service team is unique and varied role which will suit someone who thrives in a multifaceted environment.

Working at SNP’s main office at Bowen Hills, this team is responsible for several key operational functions including:

• Coordination of incoming calls to the company’s main switchboard and support for all SNP’s sites;
• Emergency Coordination (eg: Chief Fire Warden role during building evacuations, first aid management & first point of contact for emergency situations that may occur at any of SNP’s sites);
• Building security which includes actioning building alarms, monitoring CCTV and coordinating on-site visitors; and
• Temperature Monitoring for SNP equipment across QLD & NSW.

Additionally, during after-hours shifts, this team takes on the responsibility of several other key departments of SNP performing the following tasks:

• Issuing of results to referring doctors and hospitals, including critical results that may require more extensive follow-up;
• Monitoring of the Building Management System for the Bowen Hills Laboratory and attending to building related issues as required;
• Sorting, processing and distribution of patient samples including identifying urgent tests and coordinating on-call staff;
• Coordination of couriers and hospital collection staff for sample collection and pick up from hospitals, collection centres and GP surgeries; and
• Providing general information to patients and referring doctors.

What we are looking for

We are currently seeking a confident, self-managing person who works well both in a team environment and autonomously, thrives on challenges and efficiently multi-tasks.

This is an exciting opportunity for the right person who is able to work across multiple teams in a 24/7 role, whilst also participating in the Doctor’s Services contact centre roster. If you are someone who is comfortable making decisions, doesn’t shy away from responsibility, and has a genuine interest in healthcare, then this is the position you’ve been looking for!

To be successful in this role, you will need to demonstrate the following:

• An ability to provide excellent customer service to all our stakeholders;
• A passion for helping people;
• An ability to provide practical solutions calmly and efficiently in challenging situations;
• Moderate to advanced computer literacy with the ability to quickly adapt to new programs and technology;
• A commitment to continuous improvement and ongoing learning; and
• The ability to work within a rotating 24/7 roster which includes weekends and public holidays and covering personal and annual leave.

Additional desirable attributes include:

• Previous experience in pathology or healthcare;
• Previous experience with facility management;
• Previous experience in the coordination of emergency situations; and
• Previous experience handling high volumes of incoming calls.

About Sullivan Nicolaides Pathology (SNP)

Sullivan Nicolaides Pathology is a leading provider of diagnostic pathology services in Australia, renowned for our commitment to excellence in patient care and quality testing. With a network of laboratories and collection centres, SNP offers a comprehensive range of pathology services, including histopathology, cytopathology, and molecular diagnostics. We are part of Sonic Healthcare, a global leader in medical diagnostics, and our experienced team is dedicated to delivering accurate and timely results to healthcare professionals and patients.

Why Choose Us?

• Benefits Platform: Gain access to exclusive discounts and store cards from hundreds of retailers across Australia. Enjoy significant savings at over 9,000 locations!
• Novated Leases: Take advantage of our novated leasing options. Finance a vehicle of your choice with potential tax savings and simplified management.
• Fitness Passport: Stay active with discounted gym memberships at any gym of your choosing. Prioritize your health and wellbeing with ease!
• Parental and Adoption Leave: We believe in supporting families! Enjoy twelve weeks of paid parental and adoption leave, giving you the time you need to welcome a new addition.
• Employee Assistance Program (EAP): Access a free, confidential, and voluntary counselling service for you and your immediate family, available whenever you need support.
• Work/Life Balance: We understand the importance of balancing work with personal commitments. Our varied work hours, including part-time options, help you achieve the perfect balance.
• Career Opportunities: At Sullivan Nicolaides Pathology and Sonic Healthcare, your career path is full of possibilities! Enjoy structured progression, pay increases, and training in advanced skills.
• Medicare Rebates: Benefit from exclusive Medicare rebates for pathology and diagnostic imaging services for you and your family.
• We embrace diversity: Sullivan Nicolaides Pathology is an equal-opportunity employer and is committed to creating an inclusive environment for all employees. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply. 

Join Us!

If you are committed to providing high-quality patient care and want to enjoy these incredible benefits, we would love to hear from you!

Please be advised that the recruitment and interview process will commence in the week beginning 6th January 2025.

To Apply: Please click the “Apply Now” button by 10th January 2025.