Preanalytical SRA Assistant Manager

• Are you an enthusiastic individual interested in providing high-quality pathology service?
• Full-time Preanalytical Assistant Manager with full training provided - be part of a stable, growing industry!
• Receive an attractive hourly rate, strong job security and a great range of additional benefits!

Please note: This is not a collecting/phlebotomy position.

About the Organisation

Sullivan Nicolaides Pathology is one of the largest pathology practices in Australia, providing comprehensive services to patients and doctors over a geographic area throughout Queensland, the Northern Territory and New South Wales, employing more than 3000 people.

With many employees enjoying a 20+ year tenure, we deliver on the promise of learning, development, and career progression.

Fostering a true culture of support, we maintain an open-door policy, with each of our team members playing a role in patient care driven to ensure a top-quality service is provided.

About Your Next Opportunity

Applications are invited for the full-time position of Assistant Manager to the Preanalytical SRA Manager. This is a full-time role based at Bowen Hills.

Reporting to the Preanalytical SRA Manager, the Assistant Preanalytical SRA Manager is to provide support to the Manager, and the Preanalytical team, to successfully deliver required business outcomes.

Responsibilities of the position include:

• Assisting the Preanalytical SRA Manager in hiring, training and coaching and ensuring Sonic Core Values are being maintained.
• Coordinate job advertisements and triage applications, conduct phone interviews and lab tours, and assist in physical interviews with potential staff.
• Collate and participate in annual staff reviews and ad-hoc performance meetings.
• Ensuring the effective implementation of any new procedures from other departments into the workflow of SRA.
• Work collaboratively with regional and department Managers to ensure all customer concerns and complaints are responded to and actioned within acceptable time frames.
• Participate in interdepartmental working groups and assist with other tasks or projects.
• Assisting the management team in identifying trends and ensuring representatives are achieving desired service levels and taking corrective action, as needed.
• Preparing reports and analysing data to improve processes, ensure resources are properly allocated and maximise efficiency and client satisfaction.
• Support the Apollo Testing program and development of Apollo IT solutions in the Preanalytical Department.
• Provide cover for Preanalytical leadership roles as required.
• Participate in leadership team-building activities.

As the Bowen Hills Preanalytical SRA Department operates between 07:30 and 00:00 Monday to Friday 08:30 to 23:00 on Saturday, and 10:00 - 20:00 on Sunday, the successful applicant will be flexible regarding the timing of hours worked throughout the fortnight.

About You

The successful applicant will have a minimum of 5 years experience at a supervisory level or relevant HR experience, relevant tertiary qualifications, and the ability to demonstrate the following:

• Excellence in communication and interpersonal skills
• Leadership ability
• Ability to work collaboratively with internal and external customers at all levels
• Commitment to SNP strategic goals and values
• Apollo knowledge, skills and experience
• Analytical and problem-solving skills
• Ability to effectively document procedures

The successful applicant will possess:

• Willingness to model and demonstrate the SNP Values, Code of Conduct, Code of Ethics and other applicable policies in the performance of this role
• Relationship, leadership and communication skills
• Strong attention to detail and exceptional problem-solving skills
• Proficiency in Microsoft Office applications
• Proficiency in (LIS) laboratory information system
• LIS testing experience
• Experience in Business Analytics
• Prior Auditing experience
• Document Management skills and qualifications
• Risk management skills and qualifications
• Good working knowledge of current Workplace Health and Safety policies will be advantageous.

We seek individuals who demonstrate a strong willingness to learn and excel in the role.

This position offers a clear career path within the Specimen Reception Area (SRA) for dedicated individuals who show commitment and skill development, thereby becoming valuable long-term assets to Sullivan Nicolaides Pathology (SNP).

All enquiries will be treated in a confidential manner.

About the Benefits – Perks of the Job

You will be part of a welcoming team of dedicated health professionals with a focus on patient care. You will develop your skills through ongoing training, providing an avenue for career development and advancement. Moreover, we offer you the opportunity to be a part of a highly stable industry with significant ongoing growth.

Remuneration will be dependent on experience and qualifications and fantastic benefits, including: 

• Fitness Passport – staff have access to discounted gym memberships at any gym of their choice participating within the Fitness Passport agreement.
• Parental and Adoption Leave – SNP staff receive 12 weeks of paid parental leave and adoption leave as per our current CWA.
• Employee Assistance Program – a free, confidential and voluntary counselling service provided as a resource to employees of SNP, as well as immediate family, with the aim of assisting with the resolution of personal and work-related problems which may affect the quality of life or work performance.
• Private Health Insurance – staff have access to discounted private health insurance through BUPA, HCF and Medibank Private.
• Pathology Services – staff and their immediate family (their children, partners and parents) have access to bulk-billed Pathology Services.
• X-Ray Services – staff have access to bulk billed X-rays and other diagnostic imaging through Queensland X-Ray.
• Smoke-Free Environment Policy - All SNP premises are smoke-free. There are no designated smoking areas on SNP premises. 

This is your chance to join a leading pathology company and enjoy outstanding benefits! Don't miss out –APPLY NOW!