Team Member - Patient Services Support - Bowen Hills
Job No:
160807
Location:
Bowen Hills
- Attractive remuneration and outstanding range of benefits!
- Opportunity for career advancement with a well-respected industry leader!
- Excellent job security within a growing organisation!
About the Organisation
Sullivan Nicolaides Pathology is one of the largest pathology practices in Australia, providing comprehensive services to patients and doctors over a geographic area throughout Queensland and New South Wales and employing more than 3000 people.
Sullivan Nicolaides Pathology services the Brisbane metropolitan area and regional areas extending as far north as Cairns and south to Coffs Harbour and provides a range of cardiac investigation & diagnostic services, including Ambulatory Blood Pressure Monitoring, Holter Monitoring and ECGs.
About the Opportunity
Sullivan Nicolaides Pathology has an exciting opportunity for a full-time Patient Services Team Member to join their team based at Bowen Hills, Brisbane. Joining our positive and dynamic team, you will provide excellent customer service by answering incoming calls within the Patient Services Support Centre. These calls will include Patient/collection, Account, Warfarin and Mobile Collection calls.
This position involves a rotating roster between 6.00 am and 5.00 pm Monday to Friday, plus involvement in a Saturday roster. There is also a possibility of a part-time role with the minimum requirement for Part-Time hours being 3 x 7.5hr shifts per week.
The successful applicant for this position will:
- Proven ability to be multi-skilled / with an understanding of what is required to handle many and varied calls and tasks;
- Ability to provide a high level of customer service to both internal and external customers;
- A win-win attitude with the ability to work in a fast-paced, busy Contact Centre;
- Demonstrated ability to work within a team environment; and
- Proven reliability.
The successful candidate will have previous contact centre, customer service or collection experience or have a medical background.
About the Benefits
The high level of service provided by Sullivan Nicolaides Pathology is delivered by a dedicated staff comprising pathologists, scientists, technicians, laboratory assistants, collection personnel, couriers, computer personnel, pathology services assistants and other support staff. The successful candidates will join a welcoming team of dedicated health professionals with a focus on patient care.
In return for your hard work and dedication, an attractive remuneration will be offered to the successful applicant plus the following benefits:
- Fitness Passport – staff have access to discounted gym memberships at any gym of their choosing participating within the Fitness Passport agreement.
- Physiotherapy – Once a week.
- Parental and Adoption Leave – SNP staff receive 6 weeks of paid maternity and adoption leave as per E.B.A.
- Employee Assistance Program – a free, confidential and voluntary counselling service provided as a resource to employees of Sullivan Nicolaides Pathology, as well as immediate family, with the aim of assisting with the resolution of personal and work-related problems which may affect the quality of life or work performance.
- Private Health Insurance – staff have access to discounted private health insurance through MBF, HCF and Medibank Private.
- Pathology Services – staff and their immediate family (their children, partners and parents) have access to bulk billed Pathology Services.
- X-Ray Services – staff and their immediate family (their children, partners and parents) have access to bulk billed X-Ray and other diagnostic imaging through Queensland X-Ray.
- Smoke-Free Environment Policy – All SNP premises are smoke-free. There are no designated smoking areas on Sullivan Nicolaides Pathology. For those staff wanting to use nicotine replacement therapy in quitting, management provides a level of financial assistance towards the cost of nicotine replacement patches.
This is your chance to join a leading pathology company and enjoy outstanding benefits! Don't miss out ‐ APPLY NOW!