24 Hour Multi-Skilled Customer Service Team Member
Job No:
108881
Location:
Bowen Hills
- Are you seeking a varied and interesting customer service position? This is the opportunity for you!
- Attractive hourly rate with additional penalties for after-hours shifts, plus an outstanding range of benefits!
- Enjoy ongoing training & development!
- Flexible, part-time position!
About the Organisation
Sullivan Nicolaides Pathology is one of the largest private pathology practices in Australia, providing comprehensive services to patients and doctors over a large geographic area throughout Queensland, New South Wales and the Northern Territory and employing more than 2500 people.
Sullivan Nicolaides Pathology’s Bowen Hills Laboratory offers a new and exciting state of the art laboratory with easy access to public transport and a security guard after hours.
About the Opportunity
If your passion is helping others and you thrive on providing excellent customer service, Sullivan Nicolaides Pathology has an exciting opportunity to join their team!
Working a 24/7 roster at our Bowen Hills Laboratory, Sullivan Nicolaides Pathology’s multi-skilled customer service team is like no other. The high level of service provided by this team is delivered by dedicated staff, some who have worked in this role for many years and are committed to providing excellent service to all of our customers.
During business hours, the team are located in main reception where they greet and assist visitors attending the laboratory while also answering incoming calls to the practice.
Outside of normal business hours, the team works from an alternate location within the laboratory and assists many other departments to efficiently provide professional care to our patients, referring doctors and staff.
Some key responsibilities of this position will be to:
- Manage various tasks across all hours of the day including but not limited to emergency coordination, issuing of patient results, monitoring of security systems & laboratory equipment, receipting, sorting and distribution of pathology samples, data processing, reception coordination and courier dispatch;
- Satisfy the requirements of internal and external customers through the provision of reliable and efficient customer service; and
- Build professional working relationships with colleagues across all of Sullivan Nicolaides Pathology’s laboratories.
Please Note: This position is not a contact centre role or scientific role.
About You
Sullivan Nicolaides Pathology is seeking a confident, self-managing person who works well in a team environment, thrives on challenges and efficiently multi-tasks. You will be a person who is looking for a long-term career.
Necessary Attributes:
- Confidence in face to face or over the phone communication
- A passion for providing excellent customer service
- The ability to work within a rotating 24/7 roster which will include working shifts every weekend and participation in a public holiday roster
- The ability to cover sick and annual leave as required
- Demonstrated ability to provide practical solutions calmly and efficiently in difficult situations
- Moderate to advanced computer literacy with the ability to confidently and efficiently navigate through multiple computer programs
- A commitment to continuous improvement and ongoing learning
- Demonstrated skills and abilities in multi-tasking
Desirable Attributes:
- Previous experience in pathology or healthcare
- Previous experience with facility services
- Previous experience in the coordination of emergency situations
- Previous experience in first aid and/or fire warden duties
- Previous experience working on a busy switchboard or handling high volumes of incoming calls
Initial training will incorporate 2 full time weeks followed by a rotating roster which will include shifts every weekend.
About the Benefits
The high level of service provided by Sullivan Nicolaides Pathology is delivered by a dedicated staff comprising of pathologists, scientists, technicians, laboratory assistants, collection personnel, couriers, computer personnel, pathology services assistants and support staff. The successful candidate will join a welcoming and dedicated team.
Staff members will be given a chance to develop their skills through ongoing training and will be provided with an avenue for career development and advancement.
For your hard work and dedication, you will receive an attractive hourly rate with additional penalties for after-hours shifts. In addition, you will also enjoy the following benefits:
- Parental and Adoption Leave - SNP staff receive 6 weeks paid maternity and adoption leave as per CWA 3
- Staff Services Committee - provides functions and events for staff, fully funded by the Practice
- Employee Assistance Program - a free, confidential and voluntary counselling service provided as a resource to employees of Sullivan Nicolaides Pathology, as well as immediate family, with the aim of assisting with the resolution of personal and work related problems which may affect the quality of life or work performance
- Private Health Insurance - staff have access to discounted private health insurance through MBF, HCF and Medibank Private
- Pathology Services - staff and their immediate family (their children, partners and their parents) have access to bulk billed Pathology Services
- X-Ray Services - staff and their immediate family (their children, partners and their parents) have access to bulk billed X-Ray and other diagnostic imaging through Queensland X-Ray
- Smoke-Free Workplace - for those staff wanting to use nicotine replacement therapy in quitting, management provides a level of financial assistance towards the cost of nicotine replacement patches.
Bring your passion for customer service and administrative skills to this exciting opportunity - Apply Now!